Talk to a human
Every reply comes from a real person on our Zurich support desk, in English or German. We aim to answer within one working day - faster on Plus and Family.
Support
Account and technical help: sign-in trouble, the importer, apps, aliases, custom domains and anything else that isn't behaving. Start here if you're not sure where to start.
support@scrooglemail.comBilling
Invoices, refunds, plan changes and the 30-day money-back guarantee. Write from the address on the account (or quote your invoice number) so we can find you quickly.
billing@scrooglemail.comSecurity
Vulnerability reports and our bug bounty. Tell us before you tell anyone else - we take reports seriously, we reply fast, and we pay. Encrypt anything sensitive to our PGP key.
security@scrooglemail.comAbuse
Spam or phishing sent from a scrooglemail.com address? Forward it to us with the full headers included and we'll investigate the sender. We'd rather hear it than not.
abuse@scrooglemail.comPress
Interviews, comment and background on Scroogle Mail. Journalists get a reply from someone who actually works here - usually one of the founders, never an agency.
press@scrooglemail.comData protection
Subject access, erasure and any other rights request under the Swiss FADP, the UK GDPR or the EU GDPR. Mark your message FAO the Data Protection Officer and we'll respond within the statutory time limits.
privacy@scrooglemail.comNo phone support - deliberately
We can't verify a caller is you, and phone queues are where support goes to die. Email keeps everything on the record: you get our answer in writing, and nobody can ring us up pretending to be you.
Already a customer? The quickest route is the in-app support panel at mail.scrooglemail.com - it verifies you automatically and keeps the whole thread inside your encrypted account.
Send us a message
Not sure which inbox above is the right one? Use the form and we'll route it. A human reads everything; a human answers everything.